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枫下沙龙 / 休闲娱乐 / 大家开心一下,ZT个笑话。team lead 去美国客户那里开会,发回的一个段子Know your Customers.
A customer of XXX called their support center and said the system is not working .
XXX customer service says alright let's start by going to the desktop.
XXX customer states I have been sitting in front of the desktop since morning..
Know your Customer :)
-ysysning(樱桃三果);
2014-1-23
{282}
(#8569139@0)
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我是做客户支持的,你说的很对,了解客户很重要,知道客户的需求不是一件容易的事情,有的时候我们自以为知道客户需要什么,到头来却不是这样。不过,更高明的是驱动客户的需求,或者创造客户的新需求。
-ding_ding(丁_丁);
2014-1-23
(#8569168@0)
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三果啊,desktop joke is nothing,我一个朋友在这边实习IT JOB,第一天第一个电话就是练习如何教客户开机,在他不知道什么是power button, 而你也不知道他的机箱长啥样的情况下......
-pugua(pugua);
2014-1-23
(#8569798@0)
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没客户说放咖啡杯的那个托盘儿退不回去了?
-ysysning(樱桃三果);
2014-1-23
(#8569816@0)