This topic has been archived. It cannot be replied.
-
枫下家园 / 电脑用户 / 有个IT招聘:“Field Service Administrator”,部分内容不明,请给个意见。“Customer Service Technicians including: case receipt and case closure acknowledgement”,what is "case closure acknowledgement"?
Thanks,
-cl2000(cl);
2002-5-28
{143}
(#544778@0)
-
"case receipt/closure acknowledgement" means you have to acknowledge and confirm before/after your assignment that the case is now assigned/closed. To close a case, sometime you need customer's signature.
-dundas888(敦达寺);
2002-5-28
(#544794@0)
-
thks
-cl2000(cl);
2002-5-28
(#544818@0)