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Cisco Study: IT Saying Yes To BYOD.... Cisco Advances Mobility Strategy With new Enterprise ‘Smart Solutions,' Building on Service Provider Offerings and Enabling ‘Your Way' Experiences

本文发表在 rolia.net 枫下论坛SAN JOSE, Calif. – May 16, 2012 – Cisco today announced findings from the Cisco IBSG Horizons Study of 600 U.S. IT and business leaders that shows IT is accepting, and in some cases embracing, "bring your own device" (BYOD) as a reality in the enterprise. The study shows some of the quantifiable benefits and complexities associated with allowing employees to use their own mobile devices on their employers' networks. Coinciding with the publication of the study, Cisco also highlighted "Smart Solutions" for the enterprise and opportunities for service providers to help customers, and end users, make the most of mobility experiences in the office, at home, or on-the-go.

The study found most organizations are now enabling BYOD in the enterprise, with a staggering 95% of respondents saying their organizations permit employee-owned devices in some way, shape or form in the workplace. This study also concluded that the average number of connected devices per knowledge worker is expected to reach 3.3 by 2014, up from an average of 2.8 in 2012. IT managers are balancing security and support concerns with the very real potential to reap significant cost and productivity benefits from the BYOD trend.

What's more, the survey found that BYOD is just the gateway to greater business benefits. Over three-fourths (76%) of IT leaders surveyed categorized BYOD as somewhat or extremely positive for their companies, while seeing significant challenges for IT. These findings underscore that BYOD is here to stay, and managers are now acknowledging the need for a more holistic approach – one that is scalable and addresses mobility, security, virtualization and network policy management, in order to keep management costs in line while simultaneously providing optimal experiences where savings can be realized.

These research findings support Cisco's assertion that mobility needs to extend well beyond BYOD to include the integration of service provider mobility, enterprise mobility, security, collaboration and desktop virtualization solutions.

Key Survey Findings

More IT and Business Leaders Saying Yes to BYOD

95% of organizations allow employee-owned devices in some way, shape or form in the workplace.

84% of respondents not only allow employee-owned devices, but also provide some level of support.

36% of surveyed enterprises provide full support for employee-owned devices. In other words, they will provide support for any device (smartphone, tablet, laptop, etc.) the employee brings to the workplace.

Mobility and device use are on the rise: 78% of U.S. white-collar employees use a mobile device for work purposes, and 65% of white-collar workers require mobile connectivity to do their jobs. By 2014, the average number of connected devices per knowledge worker will reach 3.3, up from an average of 2.8 in 2012.

On average, mobility initiatives will consume 20% of IT budgets in 2014, compared to 17% in 2012.

Most IT leaders (76%) consider consumerization "somewhat" or "extremely" positive for their companies.

Among respondents, the top two perceived benefits of BYOD were improved employee productivity (more opportunities to collaborate) and greater job satisfaction.

Employees want to work their way: Employees are turning to BYOD because they want more control of their work experience:

40% of respondents cited "device choice" as employees' top BYOD priority (the ability to use their favorite device anywhere).

Employees' second BYOD priority is the desire to perform personal activities at work, and work activities during personal time.

Employees also want to bring their own applications to work: 69% of respondents said that unapproved applications — especially social networks, cloud-based email, and instant messaging — are somewhat to much more prevalent today than two years ago.

Employees are willing to invest to improve their work experience. According to Cisco IBSG, Cisco employees pay an average of $600 out-of-pocket for devices that will give them more control over their work experience.

Benefits of BYOD add up: The benefits of BYOD vary based on an employee's role and work requirements. Cisco IBSG estimates that the annual benefits from BYOD range from $300 to $1,300 per employee, depending on the employee's job role.

BYOD Does Bring Complexity: Security and IT Support

Security and IT support are the top BYOD challenges: Respondents cited security/privacy and IT support for multiple mobile platforms as the top challenges of BYOD.

Device proliferation requires new policy, approach to control cost: According to Cisco IBSG analysis, only 14% of BYOD costs are hardware-related, highlighting the importance of choosing the right governance and support models to control these costs.

Desktop Virtualization on the Rise

Companies recognize the value in desktop virtualization: 98% of people surveyed were aware of desktop virtualization. 68% of respondents agreed that a majority of knowledge worker roles are suitable for desktop virtualization and 50% noted that their organization is in the process of implementing a desktop virtualization strategy.

Desktop virtualization benefits, three key areas: (1) business continuity so that workers can access applications through multiple locations and devices even if, for example, a server goes down, (2) employee productivity, and (3) IT costs.

Data protection is the number one concern: Ensuring that only the right people have access to sensitive company and customer data is a top priority.

Solving challenges and creating opportunities for optimal "your way" mobile experiences

Cisco offers a broad portfolio of mobility products and services to help service providers and enterprises develop a holistic, scalable approach to their mobility initiatives while keeping operational costs in line and optimizing the user experience.

Enterprise:

For the enterprise, Cisco is driving innovations around what's called the Cisco Unified Workspace. The Unified Workspace is an integrated and strategic approach to the enterprise workspace that is squarely focused on helping employees access all of the people and resources they need to do their jobs effectively from wherever they are, on whatever device they choose and with an enhanced quality of experience. In short, with the Unified Workspace, everything that makes workers efficient and productive moves with them. For example, instead of an employee just having voice while on the road, why not also provide the worker with location and presence capabilities?

As part of the Unified Workspace, employees will access some information on the device itself, like the platform-independent versions of collaboration applications such as Cisco WebEx® and Cisco Jabber™. Other applications or data may be accessed virtually through a virtual desktop centralized in the data center with full rich-media capabilities using the Cisco Virtualization Experience Infrastructure (VXI).

To bring this strategy to life, Cisco is offering a set of "Smart Solutions" that have been fully tested and validated and can help CIOs and IT leaders increase business efficiency and remove the cost and complexity associated with mobility. The solutions, built on a common technology framework and backed by services from Cisco and partners, help increase employee satisfaction and productivity by enabling personnel to "work their way," helping ensure the business is highly secure and intellectual property is protected.

There are three Smart Solutions that can be offered to customers and partners:

BYOD Smart Solution: The Cisco BYOD Smart Solution transforms the workspace, providing end-to-end BYOD lifecycle management. The solution helps secure data with unified policy, delivers uncompromised experiences with powerful collaboration tools, and simplifies operations with proactive management.

VXI Smart Solution: The Cisco VXI Smart Solution is a desktop virtualization system that spans Cisco's Data Center, Borderless Networks and Collaboration architectures to deliver a superior collaboration and rich media user experience in a fully integrated, open and validated desktop virtualization solution.

Remote Expert Smart Solution: Cisco Remote Expert is an integrated solution that will enable a virtual face-to-face consultation through immersive video and online form sharing at work or in the home by identifying and accessing the most appropriate subject matter expert from any location.

Service Provider:

The enterprise solutions referenced above are key components of Cisco's comprehensive mobility offering which also includes an extensive technology and services portfolio for service providers. Cisco offers solutions that can enable high performance mobile networks, with seamless roaming between cellular and Wi-Fi networks, all while helping to ensure the experience is optimized for the service and devices being used. These technologies enable service providers to meet growing bandwidth demands effectively, while increasing their ability to monetize the customers both on and outside of their networks. For example, just as many coffee shops advertise hotspots today, additional mobility services offered by service providers could enable those same businesses to attract additional customers.

According to the next Visual Networking Index Study (to be released on May 30), total devices and connections on the internet will grow from 10.3 billion in 2011 to a whopping 18.9 billion in 2016 – nearly doubling in only five years. This provides service providers with clear opportunities to grow their business and offer value added services to customers.

Supporting Quotes:

Neil Sutton, Vice President Global Portfolio, BT Global Services

"Cisco's findings tally well with the latest BT research, which found that 82% of companies across 11 countries allow their employees to bring their own devices to work (BYOD), or will do so within the next two years. This is why BT and Cisco are working together to address this aspect of the networked IT market covering networking, global Wi-Fi and security."

John Lehner, President and Chief Executive Officer, Eagle Investment Systems

"At Eagle Investments Systems, we provide technology solutions to the global financial services industry across Asia Pacific, EMEA and the Americas and have a workforce of more than 600. The findings of the survey are not surprising to us: we believe it's critical that our employees have exceptional mobile capabilities to do their jobs. On any given day, approximately 40% of our employees may be out of the office meeting with clients or conducting related business. They need optimal ways to collaborate from any environment. We feel applications like Cisco Jabber and Cisco WebEx, backed by a critical network infrastructure, provide that mobile flexibility to our workers and enable the kind of collaboration our employees require anytime, anywhere and on any device."

Nancy Crouch, Deputy Chief Information Officer, Wake Forest University

"Wake Forest has consistently sought out innovative technological solutions, being among the first schools to give laptops to all of its students back in 1996. Now, we're continuing that innovation as it pertains to mobility. Our students are very much on the go, especially as many travel frequently throughout the year as part of the ‘go there' experience here at Wake Forest. We want students to be fully engaged even when they're not on campus and find solutions like Cisco Jabber and Cisco WebEx provide that type of capability. They help connect our extended class community. These survey results highlight the changing face of mobility and we're addressing that transition in a way that helps our students receive the best education possible."

Padmasree Warrior, Senior Vice President and Chief Technology Officer, Cisco

"As the number of devices being brought into work increases, organizations need a comprehensive mobility strategy. By leveraging the intelligent network, organizations can now provide their employees with the benefits of working anywhere, anytime: in other words, "work your way."更多精彩文章及讨论,请光临枫下论坛 rolia.net
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Replies, comments and Discussions:

  • 工作学习 / 事业与工作 / BYOD是否现实?今天在Cisco plus转了一圈,BYOD继续是热门话题,但都停留在概念阶段,还没有一家能拿出成熟方案的。
    Here are my thoughts,
    Even we have the comprehensive, end to end solution, the cost of deployment and operation might be higher than what we will gain on BYOD.
    Security and device support are still a big concern for the enterprise users.
    Most of enterprise employees have the corp cell phone, laptop,etc., are they willing to buy their own device and BYOD?
    Privacy will be the concern from user's prospective, and yet it seems like no one is seriously consider it.
    • UC, CLOUD, BYOD...all buzz words..as long as it can drive signings and revenue..nontheless, BYOD is hot...people love it..security, management, privacy will drive IT support crazy, and buy more products and services from Cisco and us..
      guess Cisco has a lot of hope on its ISE ...guess IBM has a good business case to buy Worklight...
      • 看来你也做了不少研究。ISE仅解决了设备识别部分,涉及到应用和内容,问题就太复杂了。
    • Companies, especially those infrastructure people are not willing to do this. They do not want to deal with employee's own devices. I think one force to push this is the money saving for the company.
      • BYOD will probably cost more money to the company's infrastructure and IT support..
        So BYOD is not a cost saving initiative... It is just a trend brought about by end users and the way the young generations grow into it....well, well... IT department can do nothing but to go with it... eventually....

        nowadays, end users have power, much more power than they used to...
    • Cisco Study: IT Saying Yes To BYOD.... Cisco Advances Mobility Strategy With new Enterprise ‘Smart Solutions,' Building on Service Provider Offerings and Enabling ‘Your Way' Experiences
      本文发表在 rolia.net 枫下论坛SAN JOSE, Calif. – May 16, 2012 – Cisco today announced findings from the Cisco IBSG Horizons Study of 600 U.S. IT and business leaders that shows IT is accepting, and in some cases embracing, "bring your own device" (BYOD) as a reality in the enterprise. The study shows some of the quantifiable benefits and complexities associated with allowing employees to use their own mobile devices on their employers' networks. Coinciding with the publication of the study, Cisco also highlighted "Smart Solutions" for the enterprise and opportunities for service providers to help customers, and end users, make the most of mobility experiences in the office, at home, or on-the-go.

      The study found most organizations are now enabling BYOD in the enterprise, with a staggering 95% of respondents saying their organizations permit employee-owned devices in some way, shape or form in the workplace. This study also concluded that the average number of connected devices per knowledge worker is expected to reach 3.3 by 2014, up from an average of 2.8 in 2012. IT managers are balancing security and support concerns with the very real potential to reap significant cost and productivity benefits from the BYOD trend.

      What's more, the survey found that BYOD is just the gateway to greater business benefits. Over three-fourths (76%) of IT leaders surveyed categorized BYOD as somewhat or extremely positive for their companies, while seeing significant challenges for IT. These findings underscore that BYOD is here to stay, and managers are now acknowledging the need for a more holistic approach – one that is scalable and addresses mobility, security, virtualization and network policy management, in order to keep management costs in line while simultaneously providing optimal experiences where savings can be realized.

      These research findings support Cisco's assertion that mobility needs to extend well beyond BYOD to include the integration of service provider mobility, enterprise mobility, security, collaboration and desktop virtualization solutions.

      Key Survey Findings

      More IT and Business Leaders Saying Yes to BYOD

      95% of organizations allow employee-owned devices in some way, shape or form in the workplace.

      84% of respondents not only allow employee-owned devices, but also provide some level of support.

      36% of surveyed enterprises provide full support for employee-owned devices. In other words, they will provide support for any device (smartphone, tablet, laptop, etc.) the employee brings to the workplace.

      Mobility and device use are on the rise: 78% of U.S. white-collar employees use a mobile device for work purposes, and 65% of white-collar workers require mobile connectivity to do their jobs. By 2014, the average number of connected devices per knowledge worker will reach 3.3, up from an average of 2.8 in 2012.

      On average, mobility initiatives will consume 20% of IT budgets in 2014, compared to 17% in 2012.

      Most IT leaders (76%) consider consumerization "somewhat" or "extremely" positive for their companies.

      Among respondents, the top two perceived benefits of BYOD were improved employee productivity (more opportunities to collaborate) and greater job satisfaction.

      Employees want to work their way: Employees are turning to BYOD because they want more control of their work experience:

      40% of respondents cited "device choice" as employees' top BYOD priority (the ability to use their favorite device anywhere).

      Employees' second BYOD priority is the desire to perform personal activities at work, and work activities during personal time.

      Employees also want to bring their own applications to work: 69% of respondents said that unapproved applications — especially social networks, cloud-based email, and instant messaging — are somewhat to much more prevalent today than two years ago.

      Employees are willing to invest to improve their work experience. According to Cisco IBSG, Cisco employees pay an average of $600 out-of-pocket for devices that will give them more control over their work experience.

      Benefits of BYOD add up: The benefits of BYOD vary based on an employee's role and work requirements. Cisco IBSG estimates that the annual benefits from BYOD range from $300 to $1,300 per employee, depending on the employee's job role.

      BYOD Does Bring Complexity: Security and IT Support

      Security and IT support are the top BYOD challenges: Respondents cited security/privacy and IT support for multiple mobile platforms as the top challenges of BYOD.

      Device proliferation requires new policy, approach to control cost: According to Cisco IBSG analysis, only 14% of BYOD costs are hardware-related, highlighting the importance of choosing the right governance and support models to control these costs.

      Desktop Virtualization on the Rise

      Companies recognize the value in desktop virtualization: 98% of people surveyed were aware of desktop virtualization. 68% of respondents agreed that a majority of knowledge worker roles are suitable for desktop virtualization and 50% noted that their organization is in the process of implementing a desktop virtualization strategy.

      Desktop virtualization benefits, three key areas: (1) business continuity so that workers can access applications through multiple locations and devices even if, for example, a server goes down, (2) employee productivity, and (3) IT costs.

      Data protection is the number one concern: Ensuring that only the right people have access to sensitive company and customer data is a top priority.

      Solving challenges and creating opportunities for optimal "your way" mobile experiences

      Cisco offers a broad portfolio of mobility products and services to help service providers and enterprises develop a holistic, scalable approach to their mobility initiatives while keeping operational costs in line and optimizing the user experience.

      Enterprise:

      For the enterprise, Cisco is driving innovations around what's called the Cisco Unified Workspace. The Unified Workspace is an integrated and strategic approach to the enterprise workspace that is squarely focused on helping employees access all of the people and resources they need to do their jobs effectively from wherever they are, on whatever device they choose and with an enhanced quality of experience. In short, with the Unified Workspace, everything that makes workers efficient and productive moves with them. For example, instead of an employee just having voice while on the road, why not also provide the worker with location and presence capabilities?

      As part of the Unified Workspace, employees will access some information on the device itself, like the platform-independent versions of collaboration applications such as Cisco WebEx® and Cisco Jabber™. Other applications or data may be accessed virtually through a virtual desktop centralized in the data center with full rich-media capabilities using the Cisco Virtualization Experience Infrastructure (VXI).

      To bring this strategy to life, Cisco is offering a set of "Smart Solutions" that have been fully tested and validated and can help CIOs and IT leaders increase business efficiency and remove the cost and complexity associated with mobility. The solutions, built on a common technology framework and backed by services from Cisco and partners, help increase employee satisfaction and productivity by enabling personnel to "work their way," helping ensure the business is highly secure and intellectual property is protected.

      There are three Smart Solutions that can be offered to customers and partners:

      BYOD Smart Solution: The Cisco BYOD Smart Solution transforms the workspace, providing end-to-end BYOD lifecycle management. The solution helps secure data with unified policy, delivers uncompromised experiences with powerful collaboration tools, and simplifies operations with proactive management.

      VXI Smart Solution: The Cisco VXI Smart Solution is a desktop virtualization system that spans Cisco's Data Center, Borderless Networks and Collaboration architectures to deliver a superior collaboration and rich media user experience in a fully integrated, open and validated desktop virtualization solution.

      Remote Expert Smart Solution: Cisco Remote Expert is an integrated solution that will enable a virtual face-to-face consultation through immersive video and online form sharing at work or in the home by identifying and accessing the most appropriate subject matter expert from any location.

      Service Provider:

      The enterprise solutions referenced above are key components of Cisco's comprehensive mobility offering which also includes an extensive technology and services portfolio for service providers. Cisco offers solutions that can enable high performance mobile networks, with seamless roaming between cellular and Wi-Fi networks, all while helping to ensure the experience is optimized for the service and devices being used. These technologies enable service providers to meet growing bandwidth demands effectively, while increasing their ability to monetize the customers both on and outside of their networks. For example, just as many coffee shops advertise hotspots today, additional mobility services offered by service providers could enable those same businesses to attract additional customers.

      According to the next Visual Networking Index Study (to be released on May 30), total devices and connections on the internet will grow from 10.3 billion in 2011 to a whopping 18.9 billion in 2016 – nearly doubling in only five years. This provides service providers with clear opportunities to grow their business and offer value added services to customers.

      Supporting Quotes:

      Neil Sutton, Vice President Global Portfolio, BT Global Services

      "Cisco's findings tally well with the latest BT research, which found that 82% of companies across 11 countries allow their employees to bring their own devices to work (BYOD), or will do so within the next two years. This is why BT and Cisco are working together to address this aspect of the networked IT market covering networking, global Wi-Fi and security."

      John Lehner, President and Chief Executive Officer, Eagle Investment Systems

      "At Eagle Investments Systems, we provide technology solutions to the global financial services industry across Asia Pacific, EMEA and the Americas and have a workforce of more than 600. The findings of the survey are not surprising to us: we believe it's critical that our employees have exceptional mobile capabilities to do their jobs. On any given day, approximately 40% of our employees may be out of the office meeting with clients or conducting related business. They need optimal ways to collaborate from any environment. We feel applications like Cisco Jabber and Cisco WebEx, backed by a critical network infrastructure, provide that mobile flexibility to our workers and enable the kind of collaboration our employees require anytime, anywhere and on any device."

      Nancy Crouch, Deputy Chief Information Officer, Wake Forest University

      "Wake Forest has consistently sought out innovative technological solutions, being among the first schools to give laptops to all of its students back in 1996. Now, we're continuing that innovation as it pertains to mobility. Our students are very much on the go, especially as many travel frequently throughout the year as part of the ‘go there' experience here at Wake Forest. We want students to be fully engaged even when they're not on campus and find solutions like Cisco Jabber and Cisco WebEx provide that type of capability. They help connect our extended class community. These survey results highlight the changing face of mobility and we're addressing that transition in a way that helps our students receive the best education possible."

      Padmasree Warrior, Senior Vice President and Chief Technology Officer, Cisco

      "As the number of devices being brought into work increases, organizations need a comprehensive mobility strategy. By leveraging the intelligent network, organizations can now provide their employees with the benefits of working anywhere, anytime: in other words, "work your way."更多精彩文章及讨论,请光临枫下论坛 rolia.net
    • 我们的byod proposal就被security部门给否了,policy的问题。byod relies on wireless infratructure,目前许多公司,特别是政府还没有enterprise wi-fi infrastructure吧,所以byod也很遥远。
      如果公司能compensate一些员工购买personal device的钱,员工可能会在Privcy上让步一些?

      另外,问问一个其它的问题,有没有人实现让公司的blackberry连入公司的corporate wi-fi的?
      • 我们都没人提,知道security那里过不了。老板们想玩新玩意儿,就让公司买,我看没人愿意掏腰包。
        • 其实BYOD结合VDI的安全性空前的高。不明白问什么security通不过。不会是想让personal device直接join domain吧?
          • 保育人员都是不想大动干戈的。。。
    • 空谈BYOD而没有VDI做前提,所以看到的都是不可行性。如果实现了VDI(Cisco 叫VXI),BYOD就水到渠成了。
      • 现在的VM Sphere里面有类似的产品。不过不便宜。
        • 如果每天都有1%的pc被感染,BYOD带来的cost saving还是值得投资VDI的。很多企业依靠一种AV工具,其实感染是必然的, 只是谁都假装不知道而已。VDI从长久解决DLP和desktop管理的问题。既然已经VDI了,用户终端放在untrusted网络,BYOD就顺理成章了。
          • VDI是个发展方向,好像技术又回到8-90年代的CS架构了。那天跟一个公司探讨起这个,又把cloud, wireless扯进来。另外目前smartphone, tablet还不不支持VDI吧?
            • Citrix和VMVIEW都有相关的APP。Android和IOS都没问题,playbook有点悲剧。
              • Cius was designed for VDI
                • 那玩意儿估计不会比touchpad好不了多少。
                  • True
    • 今天跟个家伙聊起这个话题,有句话听起来挺有意思的:BYOD is not going to save your cost, it's the way to increase your employees satisfaction and improve work effectiveness...