This is the first time I gave recommendation on rolia, I know sometimes when you try to help, you may get blame, but I am really not be ready for this just because we got very good service from this contractor, and he is really with lots of experience. I don't know why you got this kind of answer from him. We got the floor installation around July was $2.5/Sq for the labour. I thought it was good since my friend used their service and said it was very good. I wouldn't recommend if I knew this is the result. Sorry for this. I will ask my husband to call and find it out what's going on there if that contractor remembers us and your conversation.