本文发表在 rolia.net 枫下论坛Please contact:
Anna Vidjaseva
Client Manager
vidjaseva@wwwork.com
=========================================
POSITION MANDATE: To work in an Inside Sales environment and support your team efforts in maximizing sales and customer satisfaction. You will do this by ensuring that key accounts that are supported by this position, gain confidence and assurance that the company can effectively meet their needs.
POSITION FUNCTIONS:
· Function in an Inside Sales capacity providing ongoing phone support and administrative assistance to the Account Representative.
· Liaise directly with the account in order to identify and resolve their needs.
· Direct contact with the customer and ensure that the customer has a high level of confidence in our ability to satisfy their needs.
· Attend face-to-face customer calls with the result that the customer gains further confidence in Compugen in general and their sales team specifically.
· Supply quotes to the customer in a timely and effective manner.
· Enter orders into the system and perform all required order follow-up.
· Provide technical assistance to the customer - answer technical queries and perform research when answers are not immediately available.
· Ensure that orders are efficiently expedited through the system.
· Liaise with Administrative, Technical and Operations departments in order to provide smooth order flow and successful resolution of customer demands.
· Resolve any order-related problems using tenacity, persistence and a high level of diplomacy.
· Function at all times in a manner, which promotes effective teamwork.
· Process and manage Returns and Evaluation product.
POSITION REQUIREMENTS:
· Successful candidates must be energetic, professional, proactive and positive individuals who feel empowered to take ownership of their account and take whatever action is necessary to resolve account-related problems.
· Experience in the IT industry is mandatory as is strong technical product knowledge.
· A philosophy that customer service is important above all and an ability to resolve customer needs in innovative and effective manners is the key success factor of this role.
· Previous experience communicating and assisting in the development, maintenance and service of large accounts is necessary.
· Knowledge of marketing procedures, computer product technology (hardware, software and networks) and sales cycles is required.
· Attention to detail and excellent communication skills.
· Experience working in a VAR or distribution channel experience would be beneficial.
· Post-Secondary education would be an asset.更多精彩文章及讨论，请光临枫下论坛 rolia.net
Anna Vidjaseva
Client Manager
vidjaseva@wwwork.com
=========================================
POSITION MANDATE: To work in an Inside Sales environment and support your team efforts in maximizing sales and customer satisfaction. You will do this by ensuring that key accounts that are supported by this position, gain confidence and assurance that the company can effectively meet their needs.
POSITION FUNCTIONS:
· Function in an Inside Sales capacity providing ongoing phone support and administrative assistance to the Account Representative.
· Liaise directly with the account in order to identify and resolve their needs.
· Direct contact with the customer and ensure that the customer has a high level of confidence in our ability to satisfy their needs.
· Attend face-to-face customer calls with the result that the customer gains further confidence in Compugen in general and their sales team specifically.
· Supply quotes to the customer in a timely and effective manner.
· Enter orders into the system and perform all required order follow-up.
· Provide technical assistance to the customer - answer technical queries and perform research when answers are not immediately available.
· Ensure that orders are efficiently expedited through the system.
· Liaise with Administrative, Technical and Operations departments in order to provide smooth order flow and successful resolution of customer demands.
· Resolve any order-related problems using tenacity, persistence and a high level of diplomacy.
· Function at all times in a manner, which promotes effective teamwork.
· Process and manage Returns and Evaluation product.
POSITION REQUIREMENTS:
· Successful candidates must be energetic, professional, proactive and positive individuals who feel empowered to take ownership of their account and take whatever action is necessary to resolve account-related problems.
· Experience in the IT industry is mandatory as is strong technical product knowledge.
· A philosophy that customer service is important above all and an ability to resolve customer needs in innovative and effective manners is the key success factor of this role.
· Previous experience communicating and assisting in the development, maintenance and service of large accounts is necessary.
· Knowledge of marketing procedures, computer product technology (hardware, software and networks) and sales cycles is required.
· Attention to detail and excellent communication skills.
· Experience working in a VAR or distribution channel experience would be beneficial.
· Post-Secondary education would be an asset.更多精彩文章及讨论，请光临枫下论坛 rolia.net