本文发表在 rolia.net 枫下论坛如果我是楼主:
1.“碰到一个亚裔的BA, 问我想买什么, 听我说想给朋友买一个粉饼, 很自负的说: 你必须知道你的朋友是否真的喜欢, 否则, 产品一旦开了合子, 我们不负责退货....”
我说:oh, thanks, I knEw that!
一开始提醒policy也算正常,不必多心, 但不必向BA保证自己不会退,因为这不是她提供服务的前提]
2. “她于是在给我介绍产品的时候, 自顾自的多次引用反面例子, 很多"Chinese ladies" 经常买了货, 取了GWP 之后, 再回来退货, "without returning the gift".,。。。 ”
我说:Really? Did it happen lot? But if the policy allows, you have to accept, if the policy says no, you can just say no to the customer, why bother? Oh I guess you are personally not happy with the policy, are you? Then why don’t you suggest your boss to change? I think you have nothing to do but follow as long as the policy is out there, right?
即使这个BA千真万确前面遇到的所有Chinese Ladies都不怎么样,她也没有理由以这种方式服务下一个,因为很明显她在暗示‘我不喜欢什么,你不要这样’。她的职责只是提供服务帮助你花钱买你想买的,她不能对顾客shopping 方式提出任何限制,顾客只遵守公司的policy,不是她的好恶。
3. 关于Chinese ladies,
我说:Obviously you are not quite happy with Chinese ladies and what you are supposed to do as a BA. Well maybe I can help you, let your manager know this to see what he can do for you. What do you think?
然后让她写下名字,经理信息。
投诉:She shouldn’t serve me with her bias to Chinese Ladies. It is absolutely not necessary to mention her unhappy experience and specifically Chinese Ladies if she never t think I would be ‘bad’ customer. I don’t think she has the right to be so judgmental. I don’t think she has the right to send me such message: Don’t do that because I don’t like it and with my experience I know you probably would do that because you are Chinese too. Of course she can have her opinion about any people, including Chinese Ladies, but she can’t treat me differently while proving service just because I am Chinese Lady too. It’s not fair for me. I deserve better service. She should apologize for her rudeness and unprofessional behavior….
辛辛苦苦写到这儿,我更觉得应该投诉这个BA。更多精彩文章及讨论,请光临枫下论坛 rolia.net
1.“碰到一个亚裔的BA, 问我想买什么, 听我说想给朋友买一个粉饼, 很自负的说: 你必须知道你的朋友是否真的喜欢, 否则, 产品一旦开了合子, 我们不负责退货....”
我说:oh, thanks, I knEw that!
一开始提醒policy也算正常,不必多心, 但不必向BA保证自己不会退,因为这不是她提供服务的前提]
2. “她于是在给我介绍产品的时候, 自顾自的多次引用反面例子, 很多"Chinese ladies" 经常买了货, 取了GWP 之后, 再回来退货, "without returning the gift".,。。。 ”
我说:Really? Did it happen lot? But if the policy allows, you have to accept, if the policy says no, you can just say no to the customer, why bother? Oh I guess you are personally not happy with the policy, are you? Then why don’t you suggest your boss to change? I think you have nothing to do but follow as long as the policy is out there, right?
即使这个BA千真万确前面遇到的所有Chinese Ladies都不怎么样,她也没有理由以这种方式服务下一个,因为很明显她在暗示‘我不喜欢什么,你不要这样’。她的职责只是提供服务帮助你花钱买你想买的,她不能对顾客shopping 方式提出任何限制,顾客只遵守公司的policy,不是她的好恶。
3. 关于Chinese ladies,
我说:Obviously you are not quite happy with Chinese ladies and what you are supposed to do as a BA. Well maybe I can help you, let your manager know this to see what he can do for you. What do you think?
然后让她写下名字,经理信息。
投诉:She shouldn’t serve me with her bias to Chinese Ladies. It is absolutely not necessary to mention her unhappy experience and specifically Chinese Ladies if she never t think I would be ‘bad’ customer. I don’t think she has the right to be so judgmental. I don’t think she has the right to send me such message: Don’t do that because I don’t like it and with my experience I know you probably would do that because you are Chinese too. Of course she can have her opinion about any people, including Chinese Ladies, but she can’t treat me differently while proving service just because I am Chinese Lady too. It’s not fair for me. I deserve better service. She should apologize for her rudeness and unprofessional behavior….
辛辛苦苦写到这儿,我更觉得应该投诉这个BA。更多精彩文章及讨论,请光临枫下论坛 rolia.net