本文发表在 rolia.net 枫下论坛Minacs provides customized business process outsourcing (BPO) solutions focused
on three core areas of capability: contact centre solutions, integrated
marketing services, and back office administration. We combine our expertise in
these areas to create industry segment practices that improve revenue, customer
service, and operating margin for our clients.
With more than 4250 employees from operating locations in Canada, the United
States, and Europe, Minacs has established successful industry practices with
clients in the automotive, financial services, telecom and technology, public
sector, and consumer products verticals.
The following provides information on our Full-time Systems Support Specialist Position
Be part of the front-line action in one of our state-of-the-art, customer
service Centres.?As an inbound Systems Support Specialist, you will receive
extensive training, preparing you to respond effectively and thoroughly to a
wide variety of customer issues, using a computerized information system.
Location:
1189 Colonel Sam Dr, Oshawa
Job duties:
Provide first level technical support to automotive dealerships within the
network infrastructure.
Respond to dealer calls and assist regarding applications/software/hardware and
communication network problems.
Involvement in special projects and focus groups.
Develop and maintain accurate files.
Ensure customer requests are handled in an appropriate and timely manner.
Environment:
Open concept call centre
Individual workstations.
Personal head sets
Call monitoring to ensure quality and policies and procedures are being applied.
Training:
2-4 weeks of Paid, Full-time training
Hours of Operation:
Monday to Friday, 7am-8pm
Must be flexible to work all shifts; 3 month shift rotation
Requirement:
Proof of education (Minimum High School Graduate) Copy of Diploma or Degree
Computer Support Specialist accreditation or other related IT credentials
Excellent Customer Service and Communication Skills.?Previous helpdesk
experience an asset.
Intermediate skills on MS Word, Excel & PowerPoint and minimum typing speed of
25 wpm.
Fluent in English & French
Interested candidates are asked to apply on-line through www.minacs.com website.
Please visit the Career Opportunities section and select the Oshawa location.
Resumes are to be submitted MS Word format only.?Alternatively you can submit
your resume via Fax to: 905-440-2700 or drop it off in person at 1189 Colonel
Sam Drive, Oshawa.更多精彩文章及讨论，请光临枫下论坛 rolia.net
on three core areas of capability: contact centre solutions, integrated
marketing services, and back office administration. We combine our expertise in
these areas to create industry segment practices that improve revenue, customer
service, and operating margin for our clients.
With more than 4250 employees from operating locations in Canada, the United
States, and Europe, Minacs has established successful industry practices with
clients in the automotive, financial services, telecom and technology, public
sector, and consumer products verticals.
The following provides information on our Full-time Systems Support Specialist Position
Be part of the front-line action in one of our state-of-the-art, customer
service Centres.?As an inbound Systems Support Specialist, you will receive
extensive training, preparing you to respond effectively and thoroughly to a
wide variety of customer issues, using a computerized information system.
Location:
1189 Colonel Sam Dr, Oshawa
Job duties:
Provide first level technical support to automotive dealerships within the
network infrastructure.
Respond to dealer calls and assist regarding applications/software/hardware and
communication network problems.
Involvement in special projects and focus groups.
Develop and maintain accurate files.
Ensure customer requests are handled in an appropriate and timely manner.
Environment:
Open concept call centre
Individual workstations.
Personal head sets
Call monitoring to ensure quality and policies and procedures are being applied.
Training:
2-4 weeks of Paid, Full-time training
Hours of Operation:
Monday to Friday, 7am-8pm
Must be flexible to work all shifts; 3 month shift rotation
Requirement:
Proof of education (Minimum High School Graduate) Copy of Diploma or Degree
Computer Support Specialist accreditation or other related IT credentials
Excellent Customer Service and Communication Skills.?Previous helpdesk
experience an asset.
Intermediate skills on MS Word, Excel & PowerPoint and minimum typing speed of
25 wpm.
Fluent in English & French
Interested candidates are asked to apply on-line through www.minacs.com website.
Please visit the Career Opportunities section and select the Oshawa location.
Resumes are to be submitted MS Word format only.?Alternatively you can submit
your resume via Fax to: 905-440-2700 or drop it off in person at 1189 Colonel
Sam Drive, Oshawa.更多精彩文章及讨论，请光临枫下论坛 rolia.net