本文发表在 rolia.net 枫下论坛Support Analyst
Legislative Information Systems Branch
1 year contract
$40,291 to $51,366
OPEN
Join the busy, team-oriented environment at the Legislative Information Systems branch of the Legislative Assembly of Ontario. You will apply your effective communication, interpersonal, analytical, problem-solving and customer-service skills to solve problems quickly and under pressure, while providing support to users in order to minimize interruptions in computer services.
Reporting to the Manager, Client Services, you will: provide support by answering incoming phone calls, diagnosing and resolving client problems or referring problems and providing feedback to clients; document all requests for assistance; follow-up with service vendors; troubleshoot equipment problems; assist clients with procedures on specific equipment; maintain resource center inventory; perform administrative functions.
Qualifications: Technical degree or equivalent experience; good working knowledge of various software products, operating systems and the inter-relationship of on-line applications; advance knowledge of MS Professional Suite 2000 including Outlook; advanced knowledge of Windows 2000 and Windows XP including profiles, file sharing and system utilities; knowledge of VPN and Citrix Terminal Server technologies desirable; ability to work under pressure in a confidential and tactful manner while exercising strong communication, listening and telephone skills; ability to multitask and set priorities.
Please submit your resume and cover letter, quoting file number: LA-2004-33, to be received no later than November 15, 2004 to: The Legislative Assembly of Ontario, Human Resources Branch, Room 2420, Whitney Block, Queen’s Park, Toronto, Ontario, M7A 1A2. Fax: (416) 325-3573. E-mail: hr@ontla.ola.org. Please only apply via one method of communication.
While we appreciate all applications received, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.
An Equal Opportunity Employer
Posted: November 1, 2004
Closing: November 15, 2004更多精彩文章及讨论，请光临枫下论坛 rolia.net
Legislative Information Systems Branch
1 year contract
$40,291 to $51,366
OPEN
Join the busy, team-oriented environment at the Legislative Information Systems branch of the Legislative Assembly of Ontario. You will apply your effective communication, interpersonal, analytical, problem-solving and customer-service skills to solve problems quickly and under pressure, while providing support to users in order to minimize interruptions in computer services.
Reporting to the Manager, Client Services, you will: provide support by answering incoming phone calls, diagnosing and resolving client problems or referring problems and providing feedback to clients; document all requests for assistance; follow-up with service vendors; troubleshoot equipment problems; assist clients with procedures on specific equipment; maintain resource center inventory; perform administrative functions.
Qualifications: Technical degree or equivalent experience; good working knowledge of various software products, operating systems and the inter-relationship of on-line applications; advance knowledge of MS Professional Suite 2000 including Outlook; advanced knowledge of Windows 2000 and Windows XP including profiles, file sharing and system utilities; knowledge of VPN and Citrix Terminal Server technologies desirable; ability to work under pressure in a confidential and tactful manner while exercising strong communication, listening and telephone skills; ability to multitask and set priorities.
Please submit your resume and cover letter, quoting file number: LA-2004-33, to be received no later than November 15, 2004 to: The Legislative Assembly of Ontario, Human Resources Branch, Room 2420, Whitney Block, Queen’s Park, Toronto, Ontario, M7A 1A2. Fax: (416) 325-3573. E-mail: hr@ontla.ola.org. Please only apply via one method of communication.
While we appreciate all applications received, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.
An Equal Opportunity Employer
Posted: November 1, 2004
Closing: November 15, 2004更多精彩文章及讨论，请光临枫下论坛 rolia.net