本文发表在 rolia.net 枫下论坛we all like a good lobster. However, not all eating establishments are created equally. This review has a series of some unfortunate events that I would not wish on anyone, when all you wanted was to just go and enjoy a good lobster at what you thought was a great place. You would never think that going to a restaurant who's specialty is lobster, that you would have such a horrible dining experience.
It all started when my friends and I walked into the restaurant. The dirty looks I was getting from not only the servers but the other customers who were probably wondering why we were there in the first place. We were the only non Asian individuals in the restaurant at the time. It was the dinner hour and we didn't feel welcome. My friends felt so unwelcome there that I had to beg them to give the restaurant a chance. We were seated and then waited almost 30 minutes for a server to come to the table. We then all asked for water which took almost 25 minutes. It DOES NOT take 25 minutes for a server to bring glasses of water to the table. The communication between us and the server was a nightmare as he didn't speak English and we don't speak Cantonese or Mandarin. We seemed to be at a loss from the beginning. We had to have the manager come to take our order as he did speak English and we were starving.
After we ordered we then waited over 45 minutes for our meal to arrive which turned out to be a mountain of lobster and crab which looked like the cook just dumped onto the plate from the sky. It looked like a big mess. A few of us then had to use the washroom and had to run out, as not only was the washroom dirty, there was a toilet that was overflowing. When we advised the staff they told us "we know, we fix later". I was so disgusted by their response, I went outside the restaurant to call 311 and made a formal complaint to the health inspector. When I came back to the table, we decided to order some tea. After waiting almost 20 minutes for a pot of hot water to arrive at the table we finally had our tea served in lovely chipped tea cups with beautiful stained rims. When I told the manager, he so rudely told me "you use that one, we no have more". Most of us just sat there in true disbelief as we have never had such a horrible dining experience. We were all hoping that all of the events that happened before the tea was the end, we were mistaken as a few cockroaches ran across the table. We all got up and walked out. We were absolutely horrified.
They told us they would be calling the Police which we had a big problem with, as the restaurant should have offered not only an apology to us, but they also should have never dared give us a bill after our experience. It was a slap in the face to say the least.
The Lobster King has spent more money and effort towards its interior design, than focus on things such as keeping their washrooms clean and in proper working order, training their staff to be polite, hiring staff for the most part who do not speak English. Customers should NOT have to have the manager take their order.
In conclusion, we parked at the back where the staff park and once again, we we shocked to see a cook smoking inside the kitchen at the back doorway. We screamed at him and said "what are you doing??? No smoking in the kitchen!!!"
He looked at us with once again another dirty look and threw the cigarette on the ground and slammed the back door shut.
The manager also told us before we all stormed out of the restaurant that they will be opening a new location in Scarborough around Finch and Kennedy. Based on our dining experience, they are wasting their time and money opening another location. The menu is very expensive and the area is low income. A new location won't last.
We are NEVER returning to The Lobster King and we highly recommend others as well to have caution if you decide to eat here.
Dining at The Lobster King was one of the most disappointing dining experiences my friends and myself have ever had. This restaurant has failed their customers.更多精彩文章及讨论，请光临枫下论坛 rolia.net
It all started when my friends and I walked into the restaurant. The dirty looks I was getting from not only the servers but the other customers who were probably wondering why we were there in the first place. We were the only non Asian individuals in the restaurant at the time. It was the dinner hour and we didn't feel welcome. My friends felt so unwelcome there that I had to beg them to give the restaurant a chance. We were seated and then waited almost 30 minutes for a server to come to the table. We then all asked for water which took almost 25 minutes. It DOES NOT take 25 minutes for a server to bring glasses of water to the table. The communication between us and the server was a nightmare as he didn't speak English and we don't speak Cantonese or Mandarin. We seemed to be at a loss from the beginning. We had to have the manager come to take our order as he did speak English and we were starving.
After we ordered we then waited over 45 minutes for our meal to arrive which turned out to be a mountain of lobster and crab which looked like the cook just dumped onto the plate from the sky. It looked like a big mess. A few of us then had to use the washroom and had to run out, as not only was the washroom dirty, there was a toilet that was overflowing. When we advised the staff they told us "we know, we fix later". I was so disgusted by their response, I went outside the restaurant to call 311 and made a formal complaint to the health inspector. When I came back to the table, we decided to order some tea. After waiting almost 20 minutes for a pot of hot water to arrive at the table we finally had our tea served in lovely chipped tea cups with beautiful stained rims. When I told the manager, he so rudely told me "you use that one, we no have more". Most of us just sat there in true disbelief as we have never had such a horrible dining experience. We were all hoping that all of the events that happened before the tea was the end, we were mistaken as a few cockroaches ran across the table. We all got up and walked out. We were absolutely horrified.
They told us they would be calling the Police which we had a big problem with, as the restaurant should have offered not only an apology to us, but they also should have never dared give us a bill after our experience. It was a slap in the face to say the least.
The Lobster King has spent more money and effort towards its interior design, than focus on things such as keeping their washrooms clean and in proper working order, training their staff to be polite, hiring staff for the most part who do not speak English. Customers should NOT have to have the manager take their order.
In conclusion, we parked at the back where the staff park and once again, we we shocked to see a cook smoking inside the kitchen at the back doorway. We screamed at him and said "what are you doing??? No smoking in the kitchen!!!"
He looked at us with once again another dirty look and threw the cigarette on the ground and slammed the back door shut.
The manager also told us before we all stormed out of the restaurant that they will be opening a new location in Scarborough around Finch and Kennedy. Based on our dining experience, they are wasting their time and money opening another location. The menu is very expensive and the area is low income. A new location won't last.
We are NEVER returning to The Lobster King and we highly recommend others as well to have caution if you decide to eat here.
Dining at The Lobster King was one of the most disappointing dining experiences my friends and myself have ever had. This restaurant has failed their customers.更多精彩文章及讨论，请光临枫下论坛 rolia.net
